Return Policy

Please note that all purchases on directgiftcards.com are for the delivery of digital content not provided on a physical medium. Due to the immediate nature of these products, they are non-returnable and non-refundable once the purchase is completed and the digital code has been delivered.

Finality of Redemption

Our system provides a dedicated redeem page to access your digital content. Once you have confirmed and claimed the code on the redeem page, the product is considered "used" and fully claimed. At this point, the transaction is final, and we cannot offer a refund, exchange, or credit, as the digital secret has been exposed and cannot be resold.

Customer Responsibility

Before finalizing your order, please double-check that you have selected:

• The correct product or brand.
• The appropriate country/region code (e.g., US, EU, UK).
• The correct currency and denomination.

Our Guarantee

While sales are final, we stand behind the quality of our products. We offer a 100% guarantee on the redeemability of every digital code we deliver.

If you encounter a technical issue or an "invalid code" error prior to successfully claiming the product, our Customer Support Team is ready to investigate and resolve the matter. Please reach out to us with your order number and a screenshot of the error message at [email protected], or send us a message through the chat at our support page

For more detailed information regarding our digital delivery process, please refer to our Terms & Conditions.